Refund policy

This Ain’t Easy LLC is committed to providing products that support wellness, reflection, and growth. Each product is made to order and fulfilled by our trusted fulfillment partner. Please read our policy carefully before placing your order.

Return Window & Eligibility

You may request a return or exchange within 30 days of receiving your order. To be eligible, items must be:

  • In the same condition as received (unworn, unused, with original tags and packaging)

  • Accompanied by a receipt or proof of purchase

To initiate a return, email: contact@thisainteasy.org
Do not send items back without prior approval.

 

Return Address

Returns must be sent to our fulfillment center (the default return address). You will receive this address upon return approval. If you choose to use a different return address (such as a personal or business location), you assume full responsibility for managing returned shipments.

If a return is sent to our facility and remains unclaimed for more than 30 days, it may be donated to charity without refund.

Damaged, Defective, or Wrong Items

If your order arrives misprinted, damaged, defective, or incorrect:

  • Submit a claim within 30 days of delivery

  • For lost packages, claims must be submitted within 30 days of the estimated delivery date

Once verified, we’ll issue a replacement or refund at our expense.
Please report issues by contacting us at contact@thisainteasy.org or using our support portal.

Non-Returnable / Non-Refundable Items

We do not accept returns or refunds for:

  • Face masks or sealed hygiene-related items

  • Buyer’s remorse (except where legally required — see Brazil/EU exceptions)

  • Items returned without prior approval

  • Sale items or gift cards

International Returns (EU & Brazil)

EU Customers:
In accordance with EU Directive 2011/83/EU, personalized or hygiene-sealed items are not eligible for return. Standard items can be returned within 14 days, unused and in original packaging.

Brazilian Customers:
You may cancel and return items within 7 days of receipt by contacting customer service with a photo of the item. Refunds are not available if the item shows signs of use or damage.

Incorrect Shipping or Unclaimed Packages

  • If an incorrect or insufficient shipping address is provided and the package is returned to our facility, you are responsible for reshipment costs after confirming a corrected address.

  • Unclaimed shipments returned to our fulfillment center will be held for 30 days. After that period, they may be donated to charity at your cost, without refund.

Exchanges

We do not offer automatic exchanges for size or style. If you'd like a different item:

  • Submit a return request (if eligible)

  • Place a new order after your return is approved

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status:

  • Approved refunds will be issued to your original payment method within 10 business days

  • If more than 15 business days have passed since your refund was approved, please contact us at contact@thisainteasy.org

Questions?

We’re here to help. Email us anytime at contact@thisainteasy.org with questions, concerns, or return requests.